Delivery & Returns

When will my order be delivered?

We usually deliver within 3-15 Business days of placement of the order. 

Are there any additional shipping charges?

Shipping charges are applicable and would vary from INR 50-80 Depending on the order amount and region. The same will be added during checkout.

In case of any additional services (Gift wrapping Etc) please feel free to contact us on +91 99401-22418 mentioning your order number and the service you require.

Do we provide CASH ON DELIVERY service?

We Do not Provide COD service. However, we provide COD only for chennai on special request and orders can be placed via whatsapp +91 99401-22418. COD charges are applicable as per area. For all other cities, payment has to be made by card/ net banking. For other payment options (cash deposit etc) you can contact us on the number mentioned above. 

What can I return?

We Do not have an Exchange/ Return policy unless the products received by you are in damaged condition. 

If you receive a defective product it can be returned within 7 working days from order delivery.

 

Where do I send my return?

Please make sure that the following address is clearly printed/written on your returns parcel with the Zahana order # number. We Do not provide Pick-up service, hence the order needs to be self-shipped in case of an exchange. The sender has to bear the returns shipping cost.

Zahana,
42/57 Shatrunjaya Apartments, 

Block 1, Flat 4-G, Vepery High Road,

Chennai - 600 007

Ph:+91-99401-22418

 

 

 

 

 

 

 

 

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